At Njordra73 LLC, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may contact us for return or refund support according to this policy.

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Return Period

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Customers may request a return or refund within 30 days after receiving the order.

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To be eligible for a return, the item must be:

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• Unused or in the same condition as received

• In its original packaging, if applicable

• Accompanied by order information or proof of purchase

 

Non-Returnable Items

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For hygiene and safety reasons, certain items may not be eligible for return, including:

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• Used plush toys

• Items damaged after use

• Items with stains, odors, pet hair, washing damage, or signs of wear

• Items damaged by pets or customers

• Clearance or final sale items, if clearly marked

 

Return Process

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To request a return, please contact our customer support team with the following information:

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• Order number

• Name used on the order

• Email address

• Reason for return

• Photos of the product, if the item is damaged, defective, or incorrect

 

After reviewing your request, we will provide return instructions if the return is approved.

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Damaged, Defective, or Incorrect Items

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If you receive a damaged, defective, or incorrect item, please contact us within 30 days of receiving your order.

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Please include photos of the item and packaging so we can review the issue. If the issue is confirmed, we may offer a replacement, refund, or other suitable solution.

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Refunds

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Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

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If approved, the refund will be processed back to your original payment method. Please note that it may take several business days for the refund to appear on your bank or card statement, depending on your payment provider.

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Return Shipping

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Unless the item is defective, damaged, or incorrect due to our error, customers may be responsible for return shipping costs.

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Original shipping fees, if any, may be non-refundable unless required by law or unless the return is due to our mistake.

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Order Cancellation

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If you need to cancel an order, please contact us as soon as possible. We will try to cancel the order before it is processed or shipped.

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Once an order has been shipped, it cannot be canceled, but you may request a return after receiving it according to this policy.

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Contact Us

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For return or refund questions, please contact us at:

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Njordra73 LLC
205 Carnation Dr
Glasgow, KY 42141
United States

Email: support@hevors.com
Phone: +1 573-200-7452